The ‘Advanced Pick and Drop’ programme, ensures customer safety with a no-contact pick-up and drop service and live vehicle tracking in a completely paperless process.
Extending its safety and convenience commitment, this Diwali, Kia Motors India is offering customers a complete contactless, paperless aftersales, and personalized vehicle service ownership experience. This entails an ‘Advanced Pick and Drop’ program, ensuring customer safety with a no-contact pick-up and drop service and live vehicle tracking in a completely paperless process. Kia is also launching a new ‘My Convenience’ service initiative, which offers personalized vehicle maintenance to its customers.
With both these initiatives, the company aims to redefine the after-sales experience by personalizing and digitizing the service process to facilitate an enhanced user experience. These customer-centric ownership experience initiatives reiterate the brand’s aftersales identity of ‘Promise to Care’ offering a seamless and hassle-free ownership experience.
Inspired by South Korea’s concept of ‘Untact’ which means ‘without direct contact’, the program makes the entire aftersales process contactless including the vehicle pick-up and drop service as well. The initiative is aimed towards rendering the services without any in-person contact, ensuring utmost safety and hygiene for customers. With this initiative, Kia Motors India becomes the first car manufacturer in the country to offer a complete contactless aftersales process.
In an attempt to personalize the vehicle servicing process for its customers, Kia introduced ‘My Convenience’ under the aftersales identity of ‘Promise to Care’. The initiative enables the customers to personalize their servicing packages according to their needs. In addition to this, the initiative also offers inflation protection, the highest level of transparency and flexibility to our patrons. While availing of this service, the customer makes two choices, the first being the Pre-Paid Maintenance (PPM) and the second is the Care Pack (Car Care Services) as per specific requirements.
