Request For Proposal (RFP) for Doorstep Delivery of service for collection of Property Tax

The intermediary agency shall be engaged by the South Delhi Municipal Corporation through
an open tender, which shall in turn engage service representatives (Property Tax Sahayaks) to
manage their operations through Call Centre (CRM)/ 311 mobile app of SDMC. The citizen/ taxpayer
seeking to avail the doorstep delivery for property tax collection service may either call the Call
Centre (CRM) or register through the 311 mobile app of SDMC. The request received through call
centre or the mobile 311 app shall be forwarded to the Mobile Sahayak for collection of property tax
from the property of the citizen/ taxpayer who in turn shall pay a service/ facilitation fee. Bidding
parameters shall be Service Fee/ Facilitation fee per successful transaction.

The broad modus operandi of the project is that one representative (Property Tax Sahayak)
of the selected Agency shall visit the properties of citizen who have requested to the call centre for
availing the service. The said representative shall facilitate citizen in applying for service and also
collect the physical documents, if required for availing the said service/services, deposit the physical
documents to respective Departments and deliver the service/certificate to citizen at his door step.
SDMC shall allow representative to collect facilitation fee on behalf of Intermediary Agency directly
from citizen for each successful transaction.

Facilitation at the residence of the citizen by the Property Tax Sahayak
i) The Property Tax Sahayaks will be provided with a tablet by the agency (details provided in
section Minimum Indicative Technical Specifications) for collection of online property tax.
ii) The Property Tax Sahayak shall collect the due Property Tax and facilitation fee as
prescribed by the South Delhi Municipal Corporation online and provide e receipt for the
Property Tax and facilitation fee.
iii) Property Tax Sahayaks will be engaged and recruited by the Intermediary Agency and the
Intermediary Agency shall be responsible for thorough verification of the credentials and background
of the recruited Property Tax Sahayaks to ensure that no person having criminal background is
recruited for the job of Property Tax Sahayak.
iv) The selected agency will have to support any other payment mechanisms which may be
prescribed by the Department concerned in future if required.
v). In case of any prescribed documents to be collected by the Property Tax Sahayak from the
applicant, such documents shall be uploaded on the spot