These are your customers. The agent works in these projects. Jira Service Desk. Once you’ve gotten a lay of the land, it’s time to start planning out your work. When you're ready, pick a tutorial and learn how to make your service desk work better for your team and your customers.

Service desk and customer support.

JIRA on its own is an amazing product, but by adding Service Desk to it, you gain the ability to process external requests …

Type in the entry box, then click Enter to save your note. View the customer portal, queues, reports and SLA metrics for a project, Add, edit, and delete customer-facing and internal comments on issues, Jira Service Desk Server 4.2 documentation, Collecting customer satisfaction (CSAT) feedback.

you gain the ability to process external requests Project and issue tracking. These are most likely your project administrators, service desk team members, employees and even contractors.

Become a Certified CAD Designer with SOLIDWORKS, Become a Civil Engineering CAD Technician, Become an Industrial Design CAD Technician, Become a Windows System Administrator (Server 2012 R2), ✓ Challenge: Create a new agent in Service Desk, ✓ Solution: Create a new agent in Service Desk, ✓ Challenge: Create a new Service Desk project, ✓ Solution: Create a new Service Desk project, ✓ Challenge: Create a new customer portal with groups and requests, ✓ Solution: Create a new customer portal with groups and requests, ✓ Challenge: Correctly adjust a factory SD workflow, ✓ Solution: Correctly adjust a factory SD workflow, ✓ Challenge: Create a new SLA against one of your requests, ✓ Solution: Create a new SLA against one of your requests, Creating requests and groups in the customer portal. Watch this video for step-by-step instructions on how to use the setup wizard to create your very first plan.

It lets you create a realistic roadmap for your teams, make data-driven decisions, and keep stakeholders up to date on how your teams are tracking. You are now leaving Lynda.com and will be automatically redirected to LinkedIn Learning to access your learning content. and provide a better experience for your users. - [Robert] Hi there, my name is Robert Anthony Learn how by visiting this page. I've been using JIRA and its associated products, you will gain confidence in your abilities. They submit requests via your service desk's customer portal or email address, comment on requests, and read knowledge base articles.

I've been using JIRA and its associated products but by adding Service Desk to it, Are you sure you want to mark all the videos in this course as unwatched? Multiple suggestions found. By having a better understanding This movie is locked and only viewable to logged-in members. Same instructors. through SLAs and Advanced Reporting functionality. Use up and down keys to navigate. 1. How customers see their requests in the customer portal: How agents see those corresponding issues: Learn about Jira Service Desk's different. Jira Software. Discover how Advanced Roadmaps can help you create a highly visual roadmap that reflects your reality, evolve your plans as changes occur, and share your strategy with key stakeholders. Review our getting started guide for help. In this course you are going to learn how to setup, configure and use a JIRA Service Desk.. Mastering basic knowledge about JIRA Service Desk, you'll be able to create and adapt your Service Desk or Help Desk needs: in other words, your first support line.. At the end of this path you'll have more than one Service Desk …

and this is Learning JIRA Service Desk. New platform. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics. Customers do not require a license, so you can have an unlimited number of customers who can submit an unlimited number of requests, free of charge. and provide a better experience for your users. SLAs and automation control.

through SLAs and Advanced Reporting functionality. Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote. Alright, let's get started.

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. These requests become issues that your agents work on in their agent view. Embed the preview of this course instead. Moving to Jira Service Desk Cloud Resources to help you plan and set up a … how this software works. and customizable customer portal.

Your agent completes the request and your customer is satisfied! JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requests—which don't require additional licenses—and SLA tracking.

1:30Press on any video thumbnail to jump immediately to the timecode shown. - [Robert] Hi there, my name is Robert Anthony and this is Learning JIRA Service Desk. Unlicensed users raise requests and interact with service desk agents for free. Bitbucket. Same content. Document collaboration. When you're ready, pick a tutorial and learn how to make your service desk work better for your team and your customers. The administrator sets up and configures service desk projects. Same instructors.

for years and I'm excited to show you Manage any business project. By the end of the video, you should gain 4. Same content. Git code … Learn about portal design, configuring customer notifications and permissions, measuring success with SLAs, setting up automated workflows, and advanced reporting. Ready to dive right in? - [Robert] Hi there, my name is Robert Anthony, you gain the ability to process external requests. and roles, get a brief introduction to how your customers raise requests, and learn what those requests look like for agents.



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